Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the DiscreetlyDriven website and the chauffeur services we provide. Our services are provided by DiscreetlyDriven Limited, a company registered in England and Wales under number 16568112, whose registered office is at 147-148 High Street, Royal Wootton Bassett, Swindon, Wiltshire, England, SN4 7AB. References to "we" and "us" mean DiscreetlyDriven Limited. Our customer-facing office is at 148 High Street, Royal Wootton Bassett, SN4 7AB. By accessing our website, submitting a booking, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. About Our Services

DiscreetlyDriven provides premium chauffeur and private hire transportation services throughout the United Kingdom, including airport transfers, corporate travel, event transportation, city tours, and hourly hire. Services are subject to availability and confirmation.

We specialise in Mercedes V-Class vehicles for luxury group travel. In the event that the requested vehicle is unavailable at the time of your journey, we will provide a similar size and class of vehicle at no additional charge, subject to availability.

All journeys are provided in accordance with applicable UK private hire and transport regulations. Vehicle capacity and amenities are as described on our website at the time of booking.

3. Bookings and Confirmation

• A booking request submitted through our website is not confirmed until you receive written confirmation from DiscreetlyDriven.
• You are responsible for providing accurate contact details, pickup and destination information, dates, times, and passenger numbers.
• We reserve the right to decline or cancel bookings at our discretion, including where we cannot fulfil the request or where information provided is inaccurate or incomplete.
• Quotes and prices displayed on our website are estimates based on the information you provide and may be adjusted if journey details change.

4. Pricing and Payment

Tariff effective from 24 September 2026:

• Point-to-point journeys: £3 per mile for the driving route, with a minimum fare per journey of £140 for 1–2 passengers or £180 for 3 or more passengers. A return journey is priced as a second journey.
• Hourly hire: £85 per hour, with a 3-hour minimum, billed in 15-minute increments.
• The fare shown when you book is the amount we pre-authorise on your card and the amount on your confirmation. We only take payment once we have confirmed your booking.
• The fare includes:
  • Mercedes V-Class and professional chauffeur
  • Fuel and mileage for the quoted route
  • Airport drop-off and pick-up charges, and car parking
  • Road tolls and congestion or clean-air zone charges
  • VAT where applicable
  • Free waiting allowance (see waiting time below)
• Not included, and charged only if incurred:
  • Additional stops or route changes on the day
  • Waiting beyond the free allowance
  • Extras requested under Special Requests (paid to the driver on the day)
• Payment is processed securely through Stripe. By submitting payment, you authorise us to charge the agreed amount for the booked service.

5. Cancellations and Refunds

• More than 24 hours before the scheduled pickup: full refund to your original payment method.
• Within 24 hours of the scheduled pickup: a cancellation charge of up to 100% of the fare may apply.
• If we have not yet confirmed your booking, your card has only been pre-authorised; cancelling releases the hold with no charge.
• No-shows, or not being at the pickup point by the end of the free waiting allowance, are treated as a completed journey with no refund.
• To cancel, contact us by phone, WhatsApp or at info@discreetlydriven.co.uk quoting your booking reference. The time we receive your message is the time of cancellation.

6. Client Responsibilities

When using our services, you agree to:

• Be ready at the agreed pickup location and time
• Ensure passenger numbers do not exceed the stated vehicle capacity
• Behave respectfully toward our chauffeurs and treat our vehicles with care
• Not consume illegal substances or behave in a manner that endangers others in the vehicle
• Inform us in advance of any special requirements, accessibility needs, or significant luggage
• Accept responsibility for any damage to the vehicle caused by you or your passengers beyond normal wear

7. Waiting Time, Delays, and Breakdowns

Each service has its own free waiting allowance:

The waiting charge (£25 per hour) is separate from the hourly hire rate (£85 per hour). Any part of a 15-minute block is charged as a full block. We are not liable for delays caused by traffic, weather, road closures, flight delays, or other circumstances beyond our reasonable control, though we will make every effort to minimise disruption.

In the rare event that a vehicle breaks down during your journey, we will make every reasonable effort to provide an alternative solution within up to one hour. By using our services, you acknowledge and accept this recovery period while we arrange a replacement vehicle or other suitable arrangement.

8. Limitation of Liability

To the fullest extent permitted by law, DiscreetlyDriven shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services or website. Our total liability for any claim relating to a specific booking shall not exceed the amount paid for that booking.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Discretion and Confidentiality

We are committed to providing discreet, professional service. We treat client information and journey details confidentially in accordance with our Privacy Policy. You agree not to publish or share content that defames our staff or misrepresents our services.

All of our chauffeurs have signed non-disclosure agreements (NDAs) and are bound to maintain strict confidentiality regarding clients, journey details, and any information encountered during the course of their duties.

Vehicle tracking technology may be used solely in emergency situations — for example, where there is a safety concern, a breakdown, or an urgent operational need to locate a vehicle. Routine journey monitoring or tracking for non-emergency purposes is not part of our standard service.

10. Website Use

You may not misuse our website, attempt unauthorised access to our systems, interfere with the proper functioning of the site, or use automated tools to scrape or extract data without our prior written consent. All content on this website, including text, images, and branding, is owned by DiscreetlyDriven and protected by applicable intellectual property laws.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when they were last revised. Material changes will be posted on this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms or your booking, please contact:

• Email: info@discreetlydriven.co.uk
• Phone: +44 1793 272401
• WhatsApp: +44 7353 761164
• Address: 148 High Street, Royal Wootton Bassett, Wiltshire SN4 7AB
• Company: DiscreetlyDriven Limited, company no. 16568112, registered in England and Wales
• Registered office: 147-148 High Street, Royal Wootton Bassett, Swindon, Wiltshire, England, SN4 7AB